RECRUITMENT
Fulfilling your Front-of-House recruitment needs.
INTRODUCTION
Getting “Front-of-House” hospitality recruitment back on track.
There is currently a shortfall of around 188,000 workers in the UK hospitality industry. Impacted mainly by the pandemic and the fallout from Brexit, this shortage of “Front-of-House” workers is affecting bars, hotels and restaurants who are struggling to find staff.
As the demand for hospitality staff continues to grow, hiring managers are struggling to find time to interview candidates, and when they do – they’re already gone. For example, the recruitment process takes an average of 23 days from receiving an application to the final interview. In the current climate, this is too long, counterproductive, and inefficient. That’s where we come in.
We offer a fast and affordable staffing solution for restaurants, bars and hotels. Our fast-tracked recruitment approach completes the process in 1/3 of the time, meaning you have a much better chance of recruiting the best permanent staff. We do the bulk of the work; your managers do the final interviews at an agreed time and date. We can help your business get back on track by helping you recruit the people you need. Fast.
Many hospitality businesses are turning to agencies to find temporary staff, but this is a short term fix. We have the long term solution. We source permanent staff that will align well with your company values and culture. Our trained experts use a unique filtering process to ensure you receive the best staff for your business.
OUR PROCESS
Our 7-day recruitment process is fully managed, from advert to interview.
Using a unique process designed specifically to find and fill “Front-of-House” roles, we’re able to deliver a 7-day roadmap. This includes all aspects of the recruitment process.
| Day 1
Your role is advertised by us or by you. We begin reviewing CVs from the moment your job goes live. We contact people selected for initial interviews to book them in as soon as possible. |
Day 1
Your role is advertised by us or by you. Once the job has gone live, our trained experts review the CV’s in just 24 hours. We contact people selected for initial interviews to book them in as soon as possible.
| Day 2
Initial interviews begin. We conduct initial interviews on a staggered basis meaning interviews are conducted one or two days after a CV is reviewed. We book all the candidates who interview well for their final interview straight away. This minimises the risk of fallout between initial and final interviews. |
Day 2
Initial interviews begin. We conduct initial interviews on a staggered basis meaning interviews are conducted one or two days after a CV is reviewed. We book all the candidates who interview well for their final interview straight away. This minimises the risk of fallout between initial and final interviews.
| Day 3-6
Initial interviews continue. We continue reviewing CVs and conducting initial interviews. Shortlisted candidates are handed over to the hiring manager.. |
Day 3-6
Initial interviews continue. We continue reviewing CVs and conducting initial interviews. Shortlisted candidates are handed over to the hiring manager..
| Day 6 & 7
Final interviews are performed by the hiring manager. |
Day 6 & 7
Final interviews are performed by the hiring manager.
WHY US
Fast, efficient hospitality recruitment. Tried and tested.
In today’s environment many bars and restaurants struggle to find waiting and bar staff, causing the managers to be rushed off their feet. Hiring managers are regularly covering for staff shortages by putting greater demands on themselves and existing staff. Finding time to recruit in these circumstances means that recruitment can be slow. The best candidates have been snapped up by someone else before you get to respond to their CV. Where there are more than five roles at a location, we replace the final interview with a recruitment event where we add our expertise and manpower to organise and customise the event to your needs.
In this industry the key to a successful candidate is their personality and how well they can interact with the public. The most effective way to find this out is to meet them to get first-hand experience of their character.
We review CVs within 24 hours and our trained team reach out to the appropriate candidates to set up short face-to-face interviews. If they meet the requirements, we then immediately book them in for final interview with your hiring manager on a pre-agreed date and time. In front of house roles, the CV doesn’t tell us if we’d like to be served by the candidate but meeting them does. Most of the pressure is taken off you as the hiring manager as the only thing you need to do is meet the shortlisted candidates. You can create and post the adverts yourselves and we will take over from there, or we can offer advertisement alongside our recruitment service.
Traditional hospitality recruitment agents focus on management and specialist roles like chefs, so they charge a substantial fee. Our use of modern technology and our unique process allows us to charge a fee that works for Front of House hospitality.
If you want to find out more, please use the ‘contact us’ button.
TESTIMONIALS
What our clients say about us.
We have been working with the New Flame team for a year now. Firstly as a partner supporting us by overseeing our Kickstart management and more recently by helping us to speed up our recruitment processes to ensure we are able to find and offer great candidates roles in a timely manner. Given the competition for talent we need to act fast when recruiting and Mike and his team have done an excellent job liaising with candidates and our management teams to secure us great new crew members quickly. I would certainly recommend New Flame as a professional and adaptable partner that delivers.
Symon Wooldridge
Chief Operating Officer – TeamSport
What Mike and team provide through New Flame Solutions is fantastic. The experience as an employer from start to finish has been exceptional. Communication is always quick and easy, and I would have absolutely no reservations about recommending their services. Their support has helped me grow what I offer as a business, and I cannot thank them enough.
Kevin Pickard
Founder of The Rogue Monkey Podcast
